Return Policy

Merchandise can be returned for a refund for a period of 14 days from receipt of your package. Please keep all packaging materials for at least 14 days should you decide to return your order. If a return authorization is received within the 14 days period, the refund is subject to a 20% restocking fee. However, cost of shipping the merchandise being returned is the responsibility of the customer. All returns must include all original manufacturer supplied products, documents, packaging, and accessories, free from any type of damage and in brand new condition. Items and packing must not be marred, mishandled, or tampered with by an unauthorized repair person. We scan our products by their unique serial numbers in order to keep track of our merchandise. All returned products must match the scanned serial number in order for the return to be accepted. Orders will not be accepted as a return nor will they be refunded without obtaining an RMA number initially. If the order is returned to us without obtaining an RMA number, the item will be shipped back to the customer, at their own expense. You must ensure that ALL merchandise is returned to the address provided with your RMA number to receive proper credit. The RMA number is to be marked on the outside of the shipping box, specifically on the shipping label, for product returns. Please do not write the RMA number on the manufacturer's product box. If you do write the RMA number on the manufacturer's box, the item will be shipped back to the customer, at the customer's own expense. Please follow these instructions to return your purchase by mail: · 1) Pack your return in the original shipping package, if possible. · 2) Be sure to write your RMA number on the outside of the box, specifically on the shipping label. · 3) Include a note inside the package with your order number and the reason for return. · 4) Include all original packing materials, manuals, and accessories. · 5) Follow your RMA email as to where the package will be shipped to. A refund will be issued only to the original credit card which the charge was made. If the merchandise was claimed to be defective and was proven not to be defective by our inspection manager or through the manufacture themselves, the item will either be treated as a standard return and refunded accordingly or the product will be shipped back to the customer at the customer's expense. Additionally, if the said product turns out to not be defective all costs associated with shipping, handling, and repacking are non-refundable either. Please Note: You cannot cancel your order once the order is in the processing stage. We do apologize for any inconvenience they may have caused.